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General

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We’re here for you

Log in to get help with your Ride, drive or more.

Log in

Trial

How long is the trial period?

90 Days

Can I switch to membership status during the trial period?

Yes

Will my rides be limited during the trial period?

No. You will have full access to all available app features

Will access to Customer Service be limited during the trial period?

Li. No. Tourch will always provide the best possible service to all users

Why do you have a trial period?

i. We believe in providing a flexible model for our drivers. The trial period will give drivers the chance to use all our earning models and decide what’s best for them.

Membership

How much is my membership?

$299/month

How do I pay my membership fee?

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When is my membership due?

Your membership fee is due upon signing up as a member and every 30 days after that

Can I pay yearly?

Yes. You can pay yearly and save 10%

Will I pay a membership fee if I don’t accept any rides?

Your membership fee is due upfront each month. However, if you are unable to drive after you pay, contact Customer Service to make arrangements so that we can accommodate your specific situation.

Can I pay my membership fee early?

Yes. You can pay your membership fee at any time.

Can I pay my membership fee in installments?

Membership fees are due at once.

Can I apply paid membership amounts to another account?

No. Memberships cover only one account

Is it possible to take my membership fee out of the rides I provide until the full amount is paid?

No. If you feel that the membership fee is too restrictive, we encourage you to use the Commission option.

Do you take a portion of tips?

No. At Tourch we believe that drivers should always retain 100% of ALL tips.

Non-Members

I didnt’t drive enough to justify a subscription, is there another option?

Yes. You can drive under our Commission option

Is the commission option lower-tier option?

No.

Who pays for my insurance?

Drivers pay for their insurance

What are the benefits of the membership option?

The membership options gives drivers the ability to earn even more money.

Services

I paid the $299 membership fee, which services can I provide?

You can accept any ride that appears in your queue

I paid the $299 membership fee; can I switch to the non-Membership option?

Yes. We believe in giving drivers the flexibility to drive their way.

I paid the $299 membership fee; can I provide Out of Town rides?

Yes.

Insurance

Which insurance coverage should I purchase?

In order to drive, you must obtain a full coverage policy

Will Tourch provide commercial insurance coverage?

Tourch always maintains additional insurance, but all drivers should purchase insurance to protect themselves, their passengers and their vehicles.

Uber and Lyft provide commercial insurance coverage, why does Tourch not do the same?

At Tourch we believe in giving drivers the ability to earn 30% more than they do on other apps. For that reason, we expect drivers to maintain the proper insurance at all times

Does Tourch cover injuries to passengers and drivers?

No. Tourch always maintains additional insurance, but all drivers should purchase insurance to protect themselves, their passengers and their vehicles

Will my personal insurance cover any injuries or damages?

No. Drivers must call their insurers to obtain rideshare insurance.

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