Privacy Policy
Last Updated: 03/015/2023
At TourchRide, we take our users’ privacy seriously. This Privacy Policy explains how we collect, use, and share information when you use our platform. By using TourchRide, you agree to the terms of this Privacy Policy.
Overview
a. TourchRide is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your personal information. We collect personal information in order to provide our services, improve our platform, and communicate with our users. We also may share certain information with third-party service providers and advertisers. By using TourchRide, you consent to the collection, use, and disclosure of your personal information as described in this policy.
b. This Privacy Policy applies to all TourchRide users in Texas. Please note that we may update this policy from time to time, and your continued use of the platform after any changes indicates your acceptance of the updated policy. If you have any questions about this policy, please contact us at support@tourchride.com.
Information We Collect.
We collect various types of information about you, including:
a. Personal Information: When you sign up for TourchRide, we collect your name, email address, phone number, payment information, and photo. We may also collect your location data and device information to provide you with our services.
b. Usage Information: We collect information about how you use our platform, including your ride history, ratings, and feedback.
c. Communication Information: We collect information about your communication with us, such as customer support inquiries and chat logs.
Data Collection and Uses
a. Data provided by users: We collect user profile information such as name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government-issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and emergency contact information. We may also collect evidence of health or fitness to provide services using TourchRide apps.
b. For drivers, we collect background check information such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on TourchRide’s behalf.
c. We may also collect identity verification photos from users, such as selfies and/or their government-issued identifications (such as driver’s licenses or passports) to verify a user’s identity, such as through facial verification technologies. Please refer to the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
d. In addition, we may collect demographic data about users, such as birth date/age, gender, or occupation, when required for certain TourchRide services or programs, such as Tourch Ladies, which allow women users to set a preference to provide or receive services to/from other women.
e. We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features or to display personalized ads for third-party products or services. Refer to the section titled “How we use personal data” below for more information.
f. We may also collect demographic data through user surveys.
g. Overall, we collect and use personal data to provide and improve our services, maintain the safety and security of our users, and comply with legal obligations. We take appropriate technical and organizational measures to safeguard the personal data we collect and process. Users have certain rights with respect to their personal data, as explained in the section titled “Your Rights in Texas.”
IV. How We Use Your Information
We use your information for various purposes, including:
a. Providing our services: We use your information to provide you with our rideshare services, including matching you with drivers and processing payments.
b. Improving our services: We use your information to improve our platform, including analyzing user behavior and feedback.
c. Communication: We use your information to communicate with you about our services, promotions, and other information related to TourchRide.
d. Legal Purposes: We may use your information for legal purposes, including enforcing our Terms of Service, complying with legal requirements, and protecting our users.
How We Use Your Information
We use your information for various purposes, including:
a. Providing our services: We use your information to provide you with our rideshare services, including matching you with drivers and processing payments.
b. Improving our services: We use your information to improve our platform, including analyzing user behavior and feedback.
c. Communication: We use your information to communicate with you about our services, promotions, and other information related to TourchRide.
d. Legal Purposes: We may use your information for legal purposes, including enforcing our Terms of Service, complying with legal requirements, and protecting our users.
Your Rights in Texas.
If you are a user in Texas, you have the right to:
a. Know what personal information we have collected about you
b. Request that we delete your personal information
c. Opt-out of the sale of your personal information
d. Request access to your personal information
e. Request that we correct or update your personal information
How to Exercise Your Rights
To exercise your rights, please contact us at support@tourchride.com. We may ask you to verify your identity before processing your request.
De-Identification
We may de-identify your personal information to remove any personally identifiable information. We may use this de-identified information for research and analytics purposes.
Data Sharing
We may share your personal information with third-party service providers that assist us with our operations, such as payment processors and customer support services. We may also share your information with advertisers for marketing purposes. We do not sell your personal information for monetary compensation.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no security measures can provide absolute protection, and we cannot guarantee the security of your information.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of TourchRide after the changes have been made will indicate your acceptance of the revised Privacy Policy.
Any Questions?
If you have any questions or concerns about our Privacy Policy, please reach out to us.